1. Made-to-order policy

Made-to-order pieces are created individually and cannot be returned or exchanged.

2. Custom orders

Custom pieces are created based on your request and are non-refundable once confirmed.

3. Variations 

Due to the nature of shells and natural materials, each piece will vary slightly in shape, colour and form.

4. Processing time

Please allow 1–2 weeks for made-to-order items.

5. Shipping

Shipping times vary depending on location and will be calculated at checkout.